Shipping policy

SHIPPING POLICY

Last updated: September 4, 2026

Thank you for shopping at Gadgix SA. We are committed to delivering your order safely and as quickly as possible.

1. SHIPPING LOCATIONS

We currently ship to addresses within South Africa only. We do not offer international shipping at this time.

2. PROCESSING TIME

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment confirmation.

You will receive an order confirmation email with your order details once your payment has been successfully processed.

3. DELIVERY OPTIONS & TIMES

PUDO Locker-to-Locker: 2–4 business days from dispatch

Door-to-Door Courier: 3–5 business days from dispatch

Both delivery options include tracking.

Please note:

  • Delivery times may vary depending on your location within South Africa
  • Remote or rural areas may experience longer delivery times
  • Delivery times are estimates and may be affected by courier delays or unforeseen circumstances
  • Some products may have different delivery timeframes as specified in the product description
  • Always check the product description for specific delivery information

4. SHIPPING COSTS

PUDO Locker-to-Locker: R79

Door-to-Door Courier: R109

FREE SHIPPING: Orders of R700 or more qualify for free shipping.

For orders of R700 or more, both PUDO Locker-to-Locker and Door-to-Door delivery are available at no additional shipping cost.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

This may include:

  • Tracking number
  • Courier company details
  • Estimated delivery information

You can use the tracking number provided to follow the progress of your delivery.

6. COURIER PARTNERS

We work with reputable South African courier services to ensure your order is delivered safely and securely.

7. DELIVERY ISSUES

Failed Delivery Attempts:

  • If a door-to-door delivery cannot be completed, the courier may attempt to contact you or arrange another delivery attempt.
  • Additional delivery attempts or special delivery arrangements may incur additional charges where applicable.
  • For PUDO deliveries, you will receive collection instructions and a PIN when your parcel arrives at the selected locker.

Incorrect Address:

  • Please ensure that your delivery details are correct and complete when placing your order.
  • We are not responsible for delays caused by incorrect or incomplete information provided by the customer.
  • Address changes after dispatch may incur additional courier charges.

Missing or Lost Packages:

  • If your order has not arrived within the estimated delivery timeframe, please contact us.
  • We will investigate the matter with the courier and assist in resolving the issue.
  • Contact us at info@gadgixsa.co.za or WhatsApp 060 588 9598.

8. DAMAGED ITEMS IN TRANSIT

If your order arrives damaged:

  1. If possible, do not accept the delivery if the packaging is visibly damaged.
  2. If you have already accepted the delivery, take clear photos of the packaging and product as soon as possible.
  3. Contact us within 24 hours at info@gadgixsa.co.za with photos of the damage.
  4. We will assess the issue and assist you with the appropriate resolution.

9. ORDER CHANGES AND CANCELLATIONS

  • Orders can be cancelled or modified within 2 hours of placement.
  • Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
  • Contact us as soon as possible if you need to make changes: info@gadgixsa.co.za or WhatsApp 060 588 9598.

10. PUBLIC HOLIDAYS AND PEAK PERIODS

Delivery times may be extended during:

  • South African public holidays
  • Peak shopping periods such as Black Friday, Cyber Monday and December holidays
  • Unforeseen circumstances such as severe weather, strikes or courier disruptions

We will communicate with you where we become aware of significant delays affecting your order.

11. INTERNATIONAL SHIPPING

We currently do not offer international shipping. All orders are delivered within South Africa only.

12. CUSTOMS AND DUTIES

As we only ship within South Africa, no international customs or import duties apply to your order.

13. UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to:

  • Incorrect or incomplete address provided by the customer
  • Multiple failed delivery attempts
  • Refusal to accept delivery
  • Failure to collect a parcel from a PUDO locker within the applicable collection period

You will be contacted to arrange redelivery where possible. Additional shipping charges may apply for redelivery.

14. CONTACT US

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Gadgix SA

📧 Email: info@gadgixsa.co.za
💬 WhatsApp: 060 588 9598
🌐 Website: www.gadgixsa.co.za

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Response Time:
We aim to respond to all shipping enquiries within 24 hours during business days.


Thank you for supporting Gadgix SA.